We have a list of official ticket agents that will be selling Latitude 2012 tickets

Latitude Festival Booking Line, See Tickets , HMVtickets, Ticketmaster, Ticketweb , Ticketline (Piccadilly Box Office), Lastminute.com , Gigantic , Stargreen , The Ticket Factory

Please note that opening times are subject to health and safety inspections and can therefore sometimes be delayed. Please rest assured that we are doing all that we can to open on time and please bear with us.

Campsite:
Opens: 2pm Thursday 12th July 2012
Closes: 5pm Monday 16th July 2012

Arena:
Thursday - approx 5pm
Friday - approx 10am
Saturday - approx 10am
Sunday - approx 10am            

Coming soon

- Children 0-4 years do not need a ticket
- Children 5 to 12 years now need to get £5 tickets in order to attend
- Teenagers who are 13+ must have a valid standard ticket.
- All under 16's must be accompanied by a parent or guardian who is over 18 years old.
- Those wishing to stay in the 'Family Campsite' must be accompanied by children 16 years or younger.

ID accepted onsite:
o Citizen Card,
o Validate_UK
o Full or provisional photo card driving licence issued by the DVLA
o Passport
o Portman Proof of Age card
o Valid UK card bearing PASS hologram
o PASS card

Latitude Festival will contain acts unsuitable for children. The films shown in the Film & Music Arena will all be classified as over 15. However there may be some films shown suitable for children at certain periods of the day. This will be noted on signage outside the tent.

The Cabaret Arena will contain nudity. The Comedy Arena will contain swearing. Other stages may feature material not suitable for children that we are unable to predict and classify due to the nature of live performance.

Bars, Cash Points, First Aid and Paramedics, Food and Non Food stalls, Village Shop*, Information Tent*, Property Storage*, Lockers including phone recharging facilities*, Merchandise, Showers*, Toilets, Water points, Welfare Tent,  Firewood stall*, Carts for hire*, internal golf buggy shuttle service*

*not available to day ticket holders.

There will be at least 20 cash points onsite – some in the Arena and some in the Village. There will be a surcharge of £2.50 (tbc) per transaction.

The Arena cash points are open when the arena is open.
The Village cash points are open 24 hours.

Please carry as little money on you as you can.

The Village Shop will accept credit and debit cards and also has a cashback facility  (a surcharge will apply).

The bars onsite should accept credit and debit cards.

Programmes are available to purchase from programme sellers situated at the campsite gates as you enter the site.

They are also available throughout from the Merchandise Tents in the Village and Arena.

There are free drinking water points throughout the campsites and arena and you can find them next to the toilet blocks. They are all signed as suitable for drinking and the supply is tested in advance of the festival and daily during the festival.

There are washing up sinks in the family campsite.

Please report any issues, broken taps or flooding to the nearest Zone Manager (burgundy tabard), CAT or security staff.

There are toilet blocks throughout the campsites and arena.

In the arena there will be toilet blocks by the Obelisk Stage, Lake Stage, Comedy Stage, Children’s Area and Woods Arena. These toilets will be “polyjohn” type toilets. All of these toilet blocks will be attended by permanent service staff throughout the period that the arena is open and will be cleaned and serviced from top to bottom at least every 1 hour 30 minutes during that time. Some of the toilet blocks will have a queuing system in order to provide segregated male and female toilets. There will also be male and female urinals at most of the arena toilet blocks.

In the campsites, there will be long drop toilet blocks in 6 locations spread throughout the campsite areas. They will all be segregated into male and female facilities and will be staffed with 24 hour security and toilet service attendants. These toilets will be very regularly cleaned and serviced.

In the family campsite, there will be male, female and children’s toilet blocks, staffed with 24 hour security and toilet service attendants. These toilets will be very regularly cleaned and serviced from top to bottom.

There are environmental health monitors onsite going round checking all of the above facilities to make sure that they are up to standard.

If despite all of the above, you are not happy with the standard of a toilet, please let the nearest Zone Manager (burgundy tabard), CAT or security know.

All toilet paper supplied is made from recycled toilet paper. Any additives used in the toilets are biological and are not harmful to the environment.

Hand sanitizer units or handwashing facilities are installed at all toilet blocks.

Disabled toilets are available at throughout the site at key locations.

The shower tent is situated in the Village and is open from 6am – 1pm and from 7pm to 12.30am each day.

The family showers are situated in the family campsite and are open throughout.

The wristband tents are located just inside each campsite gate so you need to swap your ticket for a wristband before you enter the campsite and pitch your tent. Please note that some queuing at these wristband exchanges at peak arrival times is inevitable.  We will be doing our best to wristband everyone as quickly as we can and will have the maximum number of staff available on duty at peak times.

The wristband exchange for day ticket holders is situated by the day ticket entrance.

Re-admittance to the site is only possible once you have got your wristband. Entrance to the arena is only possible with a valid wristband.

Wristbands removed from the wrist or tampered with will be rendered invalid and will not be replaced.

To avoid any disappointment we advise all ticket holders to leave plenty of time to get their wristband and allow time to walk to the arena and the stages to avoid missing any of your chosen acts.

We advise all day ticket purchasers to arrive early to avoid missing any of their chosen acts and to leave ample time to get from the day arena entrance to the stages.

There are no refunds other than for cancellation or significant alteration of the festival. Any complaints or compliments should be sent in writing to Melvin Benn, Managing Director, Festival Republic, 35 Bow Street, London WC2E 7AU.

There is also a facility onsite for leaving complaints or compliments using feedback forms onsite at the Information Tent in the Village. These are regularly checked by the organisers and the Information Tent staff alert them immediately in the case of any significant issues or trends.

Things to bring with you: 

Remember when packing that glass is not allowed onsite for safety reasons

• Entry Ticket
• Money / Cash Card
• Clothing for all seasons
• Sleeping Bag / Blanket
• Tent
• Travel Ticket Home
• Camera (pocket sized for personal use only)
• Mobile Phone
• Sun Cream and a Hat
• Tin Opener and Bottle Opener
• Tissues and Wet Wipes
• Toiletries and Towel
• Torch
• Plenty of clean socks
• Strong shoes
• Insect repellent
• Any medications that you need 

Only bring what you can afford to lose. There is no way you can make a tent secure.

We would encourage you not to bring anything that would cause unnecessary rubbish.

Clean up after yourself and have brilliant weekend.

Remember when packing to come to the festival the following things that are not allowed onsite: -

There are two sections - the first (through the campsite gates) is a list of things you can't bring on site at all. The second (through the arena gates) can't be brought from the campsite into the arena.

You may be body and / or bag searched at the entrances. Persons suspected of carrying items that may be used in an offensive or dangerous manner, or carrying out illegal activities onsite may be searched.

NOT ALLOWED THROUGH THE CAMPSITE GATES:
• Glass – no glass is allowed anywhere onsite for safety reasons
• Illegal substances
• Nitrous Oxide
• Portable Laser Equipment and Pens
• Unauthorised Professional Film or Video Equipment*
• Audio Recorders
• Megaphones
• Air Horns
• Spray Cans
• Fireworks
• Flares
• Chinese or Sky Lanterns
• Any item which may reasonably be considered for use as a weapon
• Animals (other than registered guide or hearing dogs)
• Sound systems
• Unofficial tabards or reflective jackets
• Unauthorised items for trading, including any goods using unauthorised event logos
• Excessive amounts of food, cigarettes and alcohol may be refused entry to the site

NOT ALLOWED THROUGH THE ARENA GATES:
In addition to the items above, the following may not be brought into the arena:-

Cans, alcohol, opened plastic drinks bottles or drinks bottles over 500ml in size**
Camping equipment
Disposable barbeques

All the above items will be confiscated. Anyone resisting confiscation of disallowed items may be evicted.

*Pocket sized cameras are normally permitted for personal use. Cameras with detachable telephoto lenses will not be allowed through the arena entrances. Professional cameras and video/audio equipment are strictly prohibited. Live video/audio recordings made without the permission of the artiste/promoter are prohibited.

**Only sealed plastic bottles of water 500ml or under and sealed cartons of juice will be permitted into the arena. Food for personal consumption can be taken into the arena.

No responsibility is given for the safe return of confiscated property. Any illegal or dangerous items confiscated will not be returned. Anyone wanting to claim back confiscated property that is not illegal or dangerous at the end of the festival should go to the Property Storage/ Information Tent in the Village before 5pm on Monday 16th July.

Any changes to the running order are passed on to the Information Tent and HAT teams and should also be posted on the large information boards situated throughout the site.

There is no refund or exchange available - the event will go ahead regardless of rain etc. Please dress for the prevailing weather conditions.

All lost property is removed from site and stored by Lauren and Harvey Rayner at:

23 Mill Lane,
Wrentham,
Beccles
Suffolk 
NR34 7JQ

Queries can be emailed to latlostprop@gmail.com or by letter to the address above. Queries cannot unfortunately be accepted by telephone.

All public and working enclosed spaces onsite are no smoking, including all stages other than outdoor stages (Obelisk, Lake, In the Woods), all tents and marquees onsite in the village (Village shop, campsite bar, Welfare tent, Information tent etc)

If you do smoke, please use the butt bins to dispose of your cigarette ends, particularly in the woods.

Click here to read the Terms & Conditions of Entry and Sale.